Shipping & Returns
From 15 June 2023, the following regulations apply: click here
- Your order will be shipped via Deutsche Post, DHL, FedEx or Intex.
- The delivery time is approx. DE: 2–3 days, EU: 3–6 days, International: 6–14 days.
- We ship to the following countries: Germany, EU, Switzerland, UK, Australia, Japan, Hong Kong, Taiwan, Liechtenstein, Monaco, Norway, Ukraine, Canada, Mexico, United States, Philippines a. m. m.
- The shipping costs within Germany depend on the total amount of goods ordered. Up to € 199.99 = € 5.49. Any order with an order value of € 200 or more is entitled to free shipping.
- Shipping costs EU to:
- Shipping costs CH + other countries: € 49.99
- For cross-border deliveries, additional taxes (e.g., in the case of an intra-community purchase) and/or duties, e.g., in the form of customs duties, may apply. These are the responsibility of the buyer.
- € 499,99: € 13,99 DHL
- € 500,00 to € 999,99: € 23,99 DHL
- € 1.000,00 to € 2.099,00: € 47,00 Intex/FedEx
- € 2.100,00 to € 2.500,00: € 53,00 Intex/FedEx
- € 2.501,00 to € 3.000,00: € 70,00 Intex/FedEx
- € 3.001,00 to € 4.000,00: 76,00€ Intex/FedEx
- € 4.001,00 to € 5.000,00: 83,00€ Intex/FedEx
You have the right to cancel this contract within 30 days without having to provide a reason and to return the undamaged goods to us.
The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the final goods.
The cost of return shipping will be covered by gemhype.com GmbH ONLY WITHIN GERMANY. Returns from other countries must be paid by the customer.